Laserjet Pro MFP M428fdw, M329, M428, M429 - 31.13 jam error in the document feeder

Laserjet Pro MFP M428fdw, MFP M329, M428, M429 - 31.13 jam error in the document feeder

31.13 jam error in the document feeder

Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 31.13.01
• 31.13.02

1. Open the document feeder cover.
   Figure : Open the document feeder cover

   
2. Gently pull the jammed paper out of the document feeder.
   Figure : Remove jammed paper from the document feeder

   
3. Close the document feeder cover. Make sure it is completely closed.
   Figure : Close the document feeder cover

   
4. Open the document feeder tray cover.
   Figure : Open the document feeder tray cover

   
5. Gently pull any jammed paper from the document feeder output bin.
   Figure : Remove any jammed paper from the document feeder output bin

   
6. Close the document feeder tray cover.
   Figure : Close the document feeder tray cover

   
7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
   Figure : Remove any jammed paper from under the scanner lid

   

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