Laserjet Pro MFP M428fdw, HP LaserJet Pro, HP OfficeJet Pro, HP OfficeJet - Unable to connect some HP printers to CenturyLink C4000 router using HP Easy Start

Learn what to do when you cannot add certain HP printers to a CenturyLink C4000 router using HP Easy Start software.

Issue

Some HP printers are unable to wirelessly connect to the CenturyLink C4000 modem/routers with default settings using HP Easy Start software.

Solution

If launching HP Easy Start fails when trying to connect a printer to a CenturyLink C4000 modem/router, manual configuration might be necessary. Use the following steps to help resolve the connectivity issue.

1. Launch HP Easy Start software.

   

2. If an error screen appears, select the Exit Setup button.

   

3. Select the ‘X’ button on the upper-right corner of the HP Easy Start screen to cancel the software installation.

   

4. Use one of the following documents to configure the printer to connect to the CenturyLink C4000 router/modem.

   • CenturyLink C4000 and Initial Wireless Printer Connection Issue – Control Panel Solution

   • Printer unable to connect to CenturyLink C4000 Router

5. Once the printer is successfully connected to the CenturyLink C4000 modem, restart the HP Easy Start software to complete the printer set up.

6. Select the printer that you are setting up from the list displayed on the "Choose a printer" screen.

   

7. Follow the HP Easy Start onscreen instructions to complete the setup process.

8. When the "Network Settings" screen appears, write down the printer network information for future reference.

   

9. Follow any final onscreen instructions on HP Easy Start to complete the setup process.

Affected Printers

This document applies to the following printers.

• HP Color LaserJet Pro M454nw

• HP Color LaserJet Pro M454dn

• HP Color LaserJet Pro M454dw

• HP Color LaserJet Pro MFP M479dw

• HP Color LaserJet Pro MFP M479fnw

• HP Color LaserJet Pro MFP M479fn

• HP Color LaserJet Pro MFP M479fdw

• HP LaserJet Pro M305d

• HP LaserJet Pro M305dn

• HP LaserJet Pro M404d

• HP LaserJet Pro M404n

• HP LaserJet Pro M404dn

• HP LaserJet Pro M404dw

• HP LaserJet Pro M405n

• HP LaserJet Pro M405d

• HP LaserJet Pro M405dn

• HP LaserJet Pro M405dw

• HP LaserJet Pro MFP M329dn

• HP LaserJet Pro MFP M329dw

• HP LaserJet Pro MFP M428m

• HP LaserJet Pro MFP M428fdn

• HP LaserJet Pro MFP M428fdw

• HP LaserJet Pro MFP M428dw

• HP LaserJet Pro MFP M429dw

• HP LaserJet Pro MFP M429fdn

• HP LaserJet Pro MFP M429fdw

• HP OfficeJet 8010, 8012, 8013, 8014, 8015, 8017, 8018, 8022

• HP OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035

• HP OfficeJet Pro 8020e, 8022e, 8014e, 8025e, 8028e, 8034e, 8035e

• HP OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e

• HP OfficeJet 9012 All-in-One

• HP OfficeJet Pro 9010 All-in-One

• HP OfficeJet Pro 9012 All-in-One

• HP OfficeJet Pro 9013 All-in-One

• HP OfficeJet Pro 9014 All-in-One

• HP OfficeJet Pro 9015 All-in-One

• HP OfficeJet Pro 9016 All-in-One

• HP OfficeJet Pro 9018 All-in-One

• HP OfficeJet Pro 9019 All-in-One

• HP OfficeJet Pro 9020 All-in-One

• HP OfficeJet Pro 9022 All-in-One

• HP OfficeJet Pro 9023 All-in-One

• HP OfficeJet Pro 9025 All-in-One

• HP OfficeJet Pro 9026 All-in-One

• HP OfficeJet Pro 9028 All-in-One

• HP OfficeJet 9012e All-in-One

• HP OfficeJet Pro 9010e All-in-One

• HP OfficeJet Pro 9012e All-in-One

• HP OfficeJet Pro 9014e All-in-One

• HP OfficeJet Pro 9018e All-in-One

• HP OfficeJet Pro 9020e All-in-One

• HP OfficeJet Pro 9022e All-in-One

• HP OfficeJet Pro 9025e All-in-One

• HP OfficeJet Pro 9019e All-in-One

https://support.hp.com/